Emergency help in Bali

When making an emergency call

Give the address or nearest recognisable location, what has happened and a callback number. If language or phone access is a barrier, ask accommodation staff or someone nearby to help contact the local service.

Move away from immediate danger if you can do so safely and follow the responder’s directions. Do not wait for a website message or a routine consular appointment when emergency assistance is needed.

Medical treatment and your insurer

For a medical emergency, use the local emergency number. Contact your travel insurer’s emergency assistance team as soon as practical for treatment and payment arrangements. Keep the policy number and relevant medical information available.

A consulate is not an ambulance or a medical insurer. Australian consular officers may help you contact family or find local assistance, but cannot guarantee treatment or pay your bills.

Australian consular assistance

The Australian Consulate-General in Bali is at Jalan Tantular No. 32, Renon, Denpasar. Use its official contact and service information for passport or consular enquiries. Routine services may require an appointment.

For urgent consular assistance outside normal access or if the local post cannot be reached, use the 24-hour Consular Emergency Centre in Canberra. This site is a travel guide and does not monitor emergencies or dispatch help.

• Australian Consulate-General in Bali
• What consular assistance can provide

Save before you need it

• Save the accommodation’s full address, insurer assistance details and one trusted personal contact offline.
• Keep a second copy somewhere accessible if the main phone is lost, flat or damaged.
• For theft or loss, retain the details needed for local reporting, your bank or insurer. Report a lost Australian passport through the official consular service.