Contact details to save before travelling
The Australian Consulate-General in Bali is at Jalan Tantular No. 32, Renon, Denpasar, Bali 80234. Its published contact number is +62 361 2000 100.
For urgent consular help outside office hours, call that number and follow the instructions, or call Canberra’s 24-hour Consular Emergency Centre directly on +61 2 6261 3305. From within Australia the centre can be reached on 1300 555 135.
For non-urgent enquiries, Smartraveller lists bali.congen@dfat.gov.au. Use the telephone for an urgent matter rather than waiting for an email reply.
| Need | Contact |
|---|---|
| Local medical emergency | 119 |
| Police | 110 |
| Bali consulate | +62 361 2000 100 |
| 24-hour consular emergency help from overseas | +61 2 6261 3305 |
| Consular Emergency Centre from Australia | 1300 555 135 |
Visits and appointments
The consulate publishes normal office hours of Monday to Friday, 8 am to 4 pm, excluding closures. Consular, passport and notarial services require appointments and visitors undergo security screening. Passport collection does not require an appointment.
Arrange the appointment before travelling across Bali, and review the current holiday and closure notices. Take the documents requested for your service. The published payment arrangements are card only; confirm the documents and fee for your actual service.
If your passport is lost or stolen
Contact the consulate promptly about replacement-document requirements and your travel date. Keep a passport copy, flight confirmation and another means of identifying yourself available separately from the original passport.
Ask which appointment, identity documents and payment are needed. Replacement and emergency travel documents carry conditions and may involve a fee. Do not assume a document can be issued immediately or accepted on every onward itinerary; discuss your route before changing flights.
If theft is involved, ask about local reporting requirements and keep the report reference for your insurer. Your airline and Indonesian authorities may also need to resolve travel or exit arrangements.
What consular staff can help with
Depending on the case and available resources, assistance can include replacement travel documents, contact details for local doctors or lawyers, information after serious crime, and welfare contact following detention. Some passport and notarial services involve fees.
Explain the situation clearly, where you are, how to reach you and whether urgent medical or safety help is already involved. If you want staff to contact someone in Australia, provide that person’s details through the official consular channel.
What the consulate cannot do
It cannot pay medical bills, fines, bail or legal costs; investigate a crime; give legal advice; override immigration decisions; or get someone out of prison. Insurance and local legal advice have separate roles.
For illness or injury, obtain local treatment and contact your insurer’s assistance service about payment and further care. For a legal problem, arrange a local lawyer. Keep family or a trusted contact informed where it is safe and appropriate to do so.