Write down the requirements that determine the booking
Record the mobility aid’s width, length, weight and folded size, transfer method and any battery specification. Add the clear door opening, shower arrangement and bed-transfer side you need. Use your own measured requirements; do not substitute a generic “wheelchair friendly” description.
For hearing, vision or sensory needs, specify the useful format: written pickup details, a visual alarm, a quieter waiting place or an explanation of the airport sequence. Keep the agreed arrangements with the booking rather than relying on a telephone conversation alone.
Arrange airline assistance before payment becomes a constraint
Virgin Australia’s mobility guidance describes airport assistance, handling of personal aids and conditions for battery-powered equipment. These are airline-specific arrangements; give the operating carrier the aid specifications and obtain the required approval for your flight.
Ask when you must arrive, where the handover happens, whether the aid can reach the gate, and how it is returned. If you need personal care or transfer support, resolve the travelling companion and airline criteria in advance.
Turn a feature list into usable evidence
| Published example | What still needs a specific answer |
|---|---|
| Westin Nusa Dua lists elevators and accessible main entrance routes | The actual path between your assigned room, vehicle drop-off and the facilities you will use. |
| The hotel lists roll-in showers and grab rails | The allocated bathroom, clear opening width, shower seat and transfer clearance. |
| An accessible pool entrance is listed | Whether the entry method meets your needs and whether assistance or equipment must be arranged. |
The transfer and outing can be the difficult part
Book a vehicle around the actual boarding method and aid dimensions. A car that can store a folded chair does not provide a ramp or an occupant restraint for someone staying in the chair. Ask for photographs or measurements of the specific vehicle, not just a category.
For attractions and boat trips, identify steps, gradients, surface changes and boarding gaps. An inaccessible segment should have a useful alternative in the itinerary. A short distance on a map does not establish a usable pedestrian route.
Keep a fallback you can actually use
Carry the written arrangements offline and reconfirm the allocated room and transfer before departure. The checked hotel feature lists do not publish every clear-width measurement, and this website has not physically audited them. The accommodation comparison identifies concrete published features and the remaining room-specific questions.